Wag'n World's Cancellation Daycare/Boarding Policy

Wag'n Worlds' cancellation policy is easy and simple.
24-hour notice should be given by phone or email to Wag'n World to cancel your pup’s reservation. 

Change of Plans - Same day cancel/call outs will result in a charge to your account if reservation is missed. Wag’n World has now reached full capacity in all play groups. If you do not show up for your reservation you are taking a spot away from someone that is wanting to get in on the wait-list.

• Daycare - (no call-no show/same day cancellation) = $42 will be charged to your account.
  *If you have purchased a Wag'n Play Daycare pass a single day will be deducted from your package.

• Boarding Non-Holidays - (no call-no show/same day cancellation)= 1/2 amount of your pups boarding stay will be charged to your account.

• Boarding Holidays - (a 50% deposit will be collected when making a reservation. 7 days' notice for reservation cancellations for holidays is required to receive a full refund Cancellations after the 7 day period prior to the holiday and "no call-no shows" will forfeit their 50% deposit.)
  
  Wag'n World Facility Holidays include:
  1. New Years
  2. Spring Break (dates will be announced prior to, that fall within specific year)
  3. Memorial Weekend
  4. Fourth of July
  5. Labor Day
  6. Thanksgiving
  7. Christmas
  
  *If you do not have a credit card on file, a debit will be added to your account and payment will need to be resolved before your dog is allowed back in the facility to play or stay.

Wag'n World's Cancellation Grooming Policy

Wag'n Worlds' cancellation policy is easy and simple.
24-hour notice should be given by phone or email to Wag'n World to cancel your pup’s reservation. 

Due to the increase high demand of dog grooming, cancelling a reservation on the same day will result in a 3 strike notice system.
After 3 Notices - a non-refundable 50% deposit will be required when making your future grooming appointments.

No Call/No Show - Grooming - First Notice 
This notice is informing you, that you had a scheduled appointment that was missed with Wag'n World. 

No Call/No Show - Grooming - Second Notice 
This notice is informing you, that you had two scheduled appointments that were missed with Wag'n World. 

No Call/No Show - Grooming - Third & Final Notice 
This notice is informing you, that you had three scheduled appointments that were missed with Wag'n World and will require a non-refundable 50% deposit for every groom when scheduling.